Effective Date: April 25, 2025
Last Updated: April 25, 2025
At Dahlia Home Care, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect personal information through our website dahliaservices.com.
Information We Collect
We may collect and store the following types of information when you use our site or inquire about our home care services:
- Personal Information You Provide:
- When you fill out contact forms, request consultations, or submit inquiries related to care services (e.g., name, phone number, email address, care needs, or health-related information).
- Sensitive Information:
- If you voluntarily provide information related to health conditions or caregiving requirements, it may be considered sensitive and will be handled with additional safeguards.
- Automatically Collected Data:
- IP address, browser type, device information, referring pages, and usage patterns.
- Cookies & Tracking Technologies:
- Cookies, analytics tools, and embedded third-party content.
How We Use Your Information
We use your information for the following purposes:
- To respond to inquiries or support requests.
- To analyze traffic and usage patterns to improve website performance.
- To comply with legal obligations.
- To assess your care needs and respond to inquiries about our services (if you’ve provided relevant information).
Sharing and Disclosure
We may share your data with:
- Service providers we use for hosting, analytics, or email delivery.
- Legal authorities if required to comply with legal obligations.
- Healthcare Service Partners (if applicable):
- We may share limited information with trusted care partners or case managers when necessary to coordinate services — always in accordance with applicable laws and privacy standards.
- We do not sell your personal information.
Your Data Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Request a copy of your data.
- Opt-out of marketing communications.
To exercise any of these rights, please contact us at care@dahliaservices.com.
Cookies & Tracking
We use cookies to:
- Improve your browsing experience.
- Analyze website traffic.
- Deliver personalized content or advertisements.
You can control cookie preferences through your browser settings.
Embedded Content from Other Sites
Our site may use plugins or integrations that collect and process data. These may include:
- Google Analytics
- Contact form plugins
- Social sharing tools
Please review the privacy policies of these providers for more information.
Internal Business Tools
We use various third-party tools and communication services internally to operate our business and manage employee collaboration. These services do not collect, use, or process personal data submitted through this website and are not used to communicate directly with website visitors or customers. As such, they fall outside the scope of this website-specific privacy policy.
In addition to internal tools for communication and scheduling, we may use secure platforms to manage care requests, staff coordination, and client information. These tools are not used to collect personal data from the website directly, but are part of our secure internal infrastructure for service delivery.
Client Health Information
As a home care provider, we may collect or process health-related information if you choose to submit it through our website (e.g., contact forms, consultation requests, or service inquiries). This may include personal health details or caregiving needs.
Any medical or client data collected is handled in accordance with applicable privacy laws, including HIPAA, where required. We implement administrative, physical, and technical safeguards to protect this data.
Please do not submit highly sensitive medical records through this website. If necessary, we will provide secure methods for submitting documentation or conducting private assessments.
For more information about our internal privacy practices or HIPAA compliance, please contact us at care@dahliaservices.com.
Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.
Security Measures
We implement security measures to protect your data, including encryption, secure hosting, and access controls. However, no method of transmission is 100% secure.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Dahlia Home Care Inc.
care@dahliaservices.com